Oversee the day-to-day activities of an assigned group of case managers. Provide clinical and administrative supervision to staff. Conduct intake assessments and provide direct clinical services to SED youth as requested. Provide case management services for severely emotionally disturbed children and their families, as needed in the absence of an assigned case manager. Participate in program planning, development and operation. Participate in the hiring process and train new staff.
Essential Job Functions:
- Plan and participate in team meetings to review case activity, engage in team problem solving and provide administrative direction through the dissemination of information and interpretation of company policy.
- Attend case management leadership meetings facilitated by project managers. Identify needs for training, policy changes and program improvement.
- Build and maintain relationships with external and internal customers.
- Delegate or provide coverage for absent team members:
- Investigate and mediate client and/or employee complaints.
- Regularly review client service hours and documentation completion reports to ensure maximum productivity of assigned staff members.
- Monitor batch error reports for all assigned staff members and follow-up to make sure corrections are completed and billings are cleared.
- Review and approve: timesheets, planned employee absence requests, employee mileage reimbursement forms, cell phone statements, and flex fund reimbursement requests for goal directed work completed with individual clients.
- Ensure that the following are completed in a timely manner for all assigned staff members: monthly CSR’s, progress notes, treatment plans, CBCL’s, financial reviews for waiver and non-waiver clients, annual clinical eligibility reviews for SED waiver clients, UR corrections, diagnosis updates and 3160-3161 forms to SRS.
- Participate in the screening, hiring and orientation of new staff members.
- Ensure all staff members are trained on performance expectations and documentation standards, as well as, administrative duties, and Sedgwick County/COMCARE policies and procedures.
- Coach staff and monitor performance improvement plans.
- Assess the skills of assigned staff members through direct observation of work in the field with clients.
- Complete interim reviews and annual performance evaluations for assigned staff members and submit to COMCARE human resources staff on time.
- Meet with assigned staff to create professional development goals -and approve staff use of designated professional development funds.
- Meet with assigned staff for regularly scheduled, individual supervision and maintain documentation regarding the content of the supervisory conference. Supervision shall occur no less than once each month and may be more frequent, as needed to support the employee’s job performance.
- Participate in regular individual and/or group supervision for case management staff assigned to team.
- Co-sign all progress notes for new employees for up to 60 days, as needed, to ensure quality and timeliness of documentation and to provide feedback and coaching as indicated.
Educational Requirements: Master’s Degree or higher
Years of Experience: 1 -2 years of demonstrated leadership or supervisory experience.
License, certifications, etc… Must be licensed by the Behavioral Sciences Regulatory Board as an LMSW, LMFT, LMLP, LCP, or LP. Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy. Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.
Years of Experience: Minimum of 5 years of supervisory experience.